Cabs and Limousines Dispatch Services

Mavscom Cabs and Limousines Dispatch Services maintain a full staff of dispatchers 24 hours per day, 7 days per week. Each shift is led by the Shift Dispatch Supervisor. This individual directs their team in the various aspects of the shift. Their primary responsibility is to ensure that the correct vehicle is on location 15 minutes prior to the expected time of pick up. Our Dispatch Center also controls the arrival of all chauffeurs and coach drivers, 45 minutes prior to their first pickup. Our Dispatch Center is also mandated to be in constant communication with our chauffeurs and coach drivers via cellular phones. Chauffeurs report any delays, immediately, so that alternative actions can be initiated, if necessary. At each day’s end, all arrival and departure times are analyzed to confirm compliance to our customer’s needs. In working with our corporate and academic partners, we implement the same type of procedures with a few exceptions. We have a team of specialists that work with each client—

To assess their specific needs

Attach special instructions to the driver sheets where needed

Review their schedules

E-mail confirmations

Provide pricing by request

Make reservations

Generate invoices for affiliates and vendors

Inbound

Client satisfaction is the number one priority at Mavscom Services. We understand that the key toward outstanding customer service is active listening. We believe in delivering exemplary customer service through not just meeting, but exceeding the expectations set by the client. Having partnered with some of the largest corporate giants, Mavscom Services maintains its brand of top-notch customer service in a highly competitive market. We believe in building rapport with our customers so that they look forward to our calls. Customer service is about paying close attention to customer’s concerns, building trust, taking time with the customer and addressing the issues. These include, but are not limited to:

Outbound

Mavscom Services has exceptionally trained and skilled staff to handle all levels of telemarketing calls. Mavscom Services understands that a telemarketer’s job is crucial in leaving a lasting impression. We ensure that our customers are happy and genuinely interested in our products before we forward them to our clients, achieving both customer and client satisfaction. Through our experienced sales staff, telemarketing in following sectors has become a comprehensive package, where we can connect with a customer from the initial contact until the final decision in one phone call. Mavscom Services has extensive experience in handling leads, live transfers, and cold transfers in multiple fields. These include, but are not limited to:

Mortgages

Debt Collection

Auto Insurance

Data Validation

Mobility

Security Alarm System


Chat Support

At Mavscom IT, we help our clients drive engagement with their ecosystem of employees, partners, vendors and customers. We take the time to envision the digital future-state of your business through a deep analysis of your goals, company culture, and desired outcomes. Then we create a strategy to take you to and beyond where your vision leads. Alternately, if you already have a strategy, we can jump in anywhere along your journey to help you drive change for maximum impact. Our expert engineers, designers and architects have the practical experience required to take your operations digital, to share information securely, and to explore the potential of today’s digital world. Your result is a digital platform that transforms and modernizes your business, consolidates data and brings valuable insights to your team for continued innovation into the future.


Data Entry

Data Entry division of Mavscom Services offers most comprehensive variety of high quality and low cost services that tends to be perfectly fit for large volume data-entry applications. We are exclusively focused and customized to offer the strategic data entry services. We are committed to satisfy your online and offline data entry needs. Outsourcing your data entry jobs to Mavscom Services is indeed a beneficial step because we are committed for delivering quality output within a certain and defined time limits. We let you cut down the extra costs of hiring separate staff for this job that can be rather invested in your future growth and expansion


Email Support Services

We know how much precious is your business time and you don’t want to spend it on answering thousands of customers’ emails daily. We are here to answer your support emails as soon as within 45 minutes. We create your competitive edge via effective and efficient e-mail support system. We don’t let your customers get frustrated rather we increase their satisfaction and loyalty. We put a greater impression on your customers by solving their problems and sending sales follow up emails..


Transcriptions

Mavscom Services has specialization in all your transcription needs. We understand the need to develop successful relationships with our clientele. So we deliver on our promises and are committed to: Responsiveness: 24/7 turnaround and around-the-clock support. Industry Language Experts: Clinical documentation specialists are well-trained and experienced in achieving the highest level of accuracy. Quality Assurance: A rigorous auditing process that ensures both accuracy and consistency in all content. Security: Whether we are interfacing with your EMR system or transferring documents electronically, all processes are protected to ensure maximum security of information. Nationwide: User-friendly digital dictation system services medical communities across the country. Flexible: Solutions customized to meet your unique transcription needs.


Medical Billing

For healthcare providers that offer critical care services, optimizing the medical billing process is a primary focus area to ensure sustained, long-term operations. From streamlining the complex collections process to overcoming continual declines in reimbursements and satisfying HIPAA requirements, there are a number of tasks that constitute the medical billing process and lead to the successful close of a revenue generation cycle. Outsourcing to Mavscom Services, a leading Medical Billing Outsourcing Services company, will enable your healthcare business to accelerate the pace of revenue generation, reduce operational expenses and increase the efficiency delivered by the system. Mavscom Services is an expert provider of outsourced HIPAA compliant Medical Billing Services. We provide end-to-end medical billing bpo services and act as a mediator between insurance companies and hospitals or healthcare providers. Healthcare organizations are faced with the possibility of losing large quantities of money every year due to under-pricing, coding errors, non-reimbursed claims and missed charges. When you outsource medical billing services to Mavscom Services, we provide output of the highest quality and accuracy, and eliminate the occurrence of these losses.


Digital Marketing

Mavscom Services is fully dedicated to learning about and understanding your business. By building a relationship with each of our clients, we can ensure our marketing strategy is built with the sole focus of solving the problems your business faces. Each of our marketing campaigns are built with the client’s needs in mind to solve the greatest marketing problems. We are committed to using the best practices and staying on top of the latest innovations in digital marketing. New marketing strategies are being developed each day to find new ways to reach web users with the right marketing message. Whether it’s a paid advertising campaign, new ways to improve search results, or better ways of connecting on social, we are constantly looking for the newest and most innovative ways to connect your brand with an online audience. We are committed to being transparent to our clients. Our reports are created to provide clients with an understanding of the efforts that have gone into their campaign and the results of those efforts. We are open about what we do and how we do it for our clients to present them with the best long-term value. We are always available to help them and guide them through understanding how their campaigns are performing and what it is that we can do for them to give them additional value.